We deliver to all regions within Egypt and United Arab Emirates. No matter where you are located in the country, you can trust us to deliver your order directly to your door step.

A 7-day exchange and refund policy typically means that customers have up to 7 days after purchase to return a product for either an exchange or a refund. Here are some key points that such a policy usually covers:

1. Timeframe: Customers must initiate the return within 7 days of the purchase date.
2. Condition of the Product: The product usually needs to be unused, in its original packaging, and in the same condition as when it was purchased.
3. Refund or Exchange: Depending on the policy, customers may have the option to either get a refund for the purchase price or exchange the product for another item of equal value.
4. Process: There is often a process to follow for returns, which may involve contacting customer service on sales@sixteenotwo.com or login to your account and press the return button.

• Returns: For returns due to a change of mind or incorrect selection, the customer must bear the cost of return shipping.
• Exchanges: For exchanges, the customer is responsible for the shipping fees both for returning the original item and for shipping the exchanged item.

It's important for both customers and businesses to understand the details of the policy to ensure smooth transactions and customer satisfaction.