Exchange & Refund policy

A 7-day exchange and refund policy typically means that customers have up to 7 days after purchase to return a product for either an exchange or a refund. Here are some key points that such a policy usually covers:

  1. Timeframe: Customers must initiate the return within 7 days of the purchase date.
  2. Condition of the Product: The product usually needs to be unused, in its original packaging, and in the same condition as when it was purchased.
  3. Refund or Exchange: Depending on the policy, customers may have the option to either get a refund for the purchase price or exchange the product for another item of equal value.
  4. Process: There is often a process to follow for returns, which may involve contacting customer service on sales@sixteenotwo.com

It's important for both customers and businesses to understand the details of the policy to ensure smooth transactions and customer satisfaction.